PLUS | Platform Usaha Sosial

analisa respon pelanggan konsumen

6 Langkah Menganilisis Respon Pelanggan

Respons pelanggan merupakan opini pelanggan tentang Usaha Sosial Anda. Respons pelanggan bisa Anda dapatkan dari survey kuesioner maupun wawancara.

Mengapa ini penting? Bukan hanya untuk perusahaan besar, respons tersebut juga penting untuk Usaha Sosial Anda. Respons pelanggan dapat membantu Anda untuk mendapat gambaran tentang:
• Aspek apa yang penting bagi pelanggan
• Kinerja Usaha Sosial Anda di mata pelanggan
• Tingkat loyalitas pelanggan
• Masukan untuk peningkatan kinerja Usaha Sosial Anda

Pelajari 6 langkah menganilisis respon pelanggan untuk meningkatkan kepuasan pelanggan Usaha Sosial Anda.

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